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Service User Questionnaire


Service User Questionnaire

For current or past clients only. We would appreciate your feedback about the service you received. Please fill in this on-line form. Alternatively, you can go to our Contact page to request a copy by e-mail, or a paper copy by post.
Please try and answer all questions ( * are mandatory) .

Name of Organisation*
Contact person*
Address*
Telephone*
Fax
E-mail
Type of organisation
How long has your organisation been in existence?*
How did you hear about us?*

Briefly, what does your organisation / project do?*

 

What were the needs of the organisation / project when you approached us for help? What specific advice or services did you seek from us?*

After visiting us has our advice enabled you to do any of the following?
(You can choose more than one.)

 

 


 

 

Governance: Help with starting up or advice on structure
Governance: Help with governing document i.e Constitution or Memorandom & Articles of Association
Governance: Help with Board/Man. Committee
Governance: Help with staff/volunteers
Governance: Help with filling in forms for Companies House/Charity Commission
Governance: Help with Financial/Admin. issues i.e accounting, budgeting, tax general admin.
Governance: Advice on legal issues/complying with requirements of regulatory bodies
Find suitable office space/property
Use our available office space & resources - The Incubator
Funding: General help and advice on funding
Funding: FunderFinder search & free software
Advice on a crisis within the organisation
Seminar for Man. Committee or staff
Project planning and development
Other (please state)

How satisfied were you with the service offered or provided? (Give comments if you wish, or tell us about any advice or help you would like to receive which we do not currently offer.)

 

 

Very satisfied
Quite satisfied
Not very satisfied
Not at all satisfied

Have you been in touch with any other agency for this help? If so what was the outcome?

 

Yes No

If you have, were you asked to pay for this help ?
Yes No

Have you received funding as a result of our assistance? (If 'yes' please state how much and who from.)

Yes No

Have you found difficulties in obtaining the information and support you are seeking elsewhere? (please give details if 'yes')

Yes No

Do you think you will be using our services again?
(Please give details if 'yes'.)

 Yes No Don't know
Would you like your services available publicised to our other community groups? Yes No
Details:
Do you have a website?

Website name if 'Yes'

Would you like to be linked with ours?
Yes No

If 'No', would you like help with one?
Yes No
Finally, how satisfied have you been with this website, in terms of....

Ease of use and navigation

 

 Very satisfied
Quite satisfied
Not very satisfied
Not at all satisfied

Usefulness of information and content

 

Very satisfied
Quite satisfied
Not very satisfied
Not at all satisfied

Style and appearance

 Very satisfied
Quite satisfied
Not very satisfied
Not at all satisfied

Please feel free to add any additional comment relating to our services

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This page last updated by Mamadou: 10 April 2007
© Merseyside Network for Change 2007. Design by K Milner
Registered Charity Number: 1089205. Registered in England & Wales. Company Number: 4218731